Effective Date: Dec 19, 2024

At Serene, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book our services, or visit our salon. By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: Name, email address, phone number, and mailing address (e.g., for appointment bookings or newsletters).
  • Payment Information: Credit/debit card details and billing information for service transactions.
  • Booking Details: Preferences, service history, and appointment dates.
  • Website Usage Data: IP address, browser type, pages visited, and other analytics to improve user experience.
  • Social Media Data: Information you share with us via social media platforms (e.g., when tagging us in posts or reviews).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: Schedule appointments, process payments, and personalize your experience.
  • To Communicate: Send confirmations, appointment reminders, and respond to inquiries.
  • For Marketing: Share promotions, newsletters, or offers (only if you’ve opted in).
  • To Improve Services: Analyze customer preferences and enhance our salon offerings.
  • Legal Compliance: Comply with applicable laws, regulations, or legal obligations.

3. How We Protect Your Information

We take appropriate measures to safeguard your personal information, including:

  • Using secure payment gateways for transactions.
  • Encrypting sensitive information (e.g., passwords, financial details).
  • Limiting access to personal data to authorized personnel only.
  • Regularly updating our systems to prevent unauthorized access.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist us (e.g., payment processors or booking platforms).
  • Legal Authorities: When required by law or to protect our rights and safety.
  • Marketing Partners: Only with your consent for joint promotions or campaigns.

5. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we have about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request that we delete your personal data, subject to legal requirements.
  • Marketing Preferences: Opt-out of promotional emails by clicking “unsubscribe” in the email or contacting us directly.

6. Cookies and Tracking

Our website uses cookies to enhance your experience:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Track usage data to improve our services.
    You can disable cookies in your browser settings, though this may affect website performance.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing personal information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or if you’d like to exercise your rights, please contact us at:

Serene, LLC
1801 California St, Ste 2400
Denver, CO 80202